Welcome to Silver Switch ♢ Carat Switch.

By accessing or purchasing from our website, social media pages, or physical store, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Silver Switch (operating under the name Carat Switch) is a jewellery brand offering lab-grown diamond and silver jewellery. These Terms apply to all users of our website, customers, and visitors engaging with our brand through any platform or sales channel.

2. Product Information

  • We take every effort to ensure that all product details, descriptions, and prices displayed on our website and social media are accurate and up to date.

  • As our jewellery is handcrafted, slight variations in design, finish, or dimensions may occur — these are natural characteristics of artisanal craftsmanship and not considered defects.

  • Prices are subject to change without prior notice.

3. Orders & Payments

  • Orders can be placed through our website, physical store, or authorized channels.

  • Full payment must be completed at the time of purchase unless otherwise specified.

  • We accept all major credit/debit cards, UPI, and net banking.

  • Silver Switch reserves the right to cancel or refuse any order at its discretion, particularly in cases of suspected fraud, incorrect pricing, or unavailability of stock.

4. Shipping & Delivery

  • Orders are processed within the estimated timeline mentioned on our website.

  • Delivery timelines may vary depending on product availability, customization, and shipping location.

  • Once dispatched, you will receive tracking details via email or WhatsApp.

  • Silver Switch is not liable for delays caused by courier partners or unforeseen circumstances.

5. Returns, Exchanges & Repairs

  • We accept returns or exchanges only in case of manufacturing defects or damage during delivery, notified within 48 hours of receipt.

  • Customised or engraved jewellery pieces are non-returnable and non-refundable.

  • For eligible returns, the product must be unused, with original packaging and certification.

  • Any repairs or resizing post-purchase will be handled at our discretion and may involve a service fee.

6. Product Authenticity

  • All lab-grown diamond jewellery sold under Carat Switch is certified for authenticity and quality.

  • IGI certify 

  • Hallmark 92.5 Silver Switch

  • Each Product comes Certified 

7. Intellectual Property

All content on this website — including logos, images, designs, text, and brand elements — is the intellectual property of Silver Switch ♢ Carat Switch.
Unauthorized reproduction, distribution, or use of our content is strictly prohibited.

8. Privacy Policy

We respect your privacy. Any personal data collected — including name, contact details, and payment information — is used solely for processing your orders and improving your experience.
Your information will never be sold or shared with third parties without consent.
(Read our full Privacy Policy [link to policy]).

9. Limitation of Liability

Silver Switch is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, services, or products.
All products are sold under the assumption that the buyer understands standard jewellery care and usage.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, with exclusive jurisdiction in Hyderabad, Telangana.

11. Contact Us

For any questions, support, or assistance regarding your order or these terms:

📧 Email: thesilverswitch2024@gmail.com  📞 Phone: 81435 38903
📍 Store: Aditya Jay Rag, Road No. 36, CBI Colony, Jubilee Hills, Hyderabad, Telangana 500033